Refund & Cancellation Policy

Effective August 31, 2026

Seven-day first-purchase guarantee

If you are not satisfied with your first paid Dog Gone Done purchase, you may request a full refund within seven calendar days of the original charge. This guarantee applies once per customer and includes an initial subscription payment or initial founding-access purchase.

How to request a refund

Email doggonedonehelp@gmail.com within seven calendar days of the original charge. Include the email address used for your purchase and the charge date. Do not email full card or bank-account numbers.

Renewals and later charges

Subscription renewals and charges outside the seven-day first-purchase period are nonrefundable except where required by law. We do not provide prorated refunds for unused time after cancellation.

Canceling a subscription

You may cancel through any cancellation method made available in your Dog Gone Done account or Stripe customer portal, or by emailing doggonedonehelp@gmail.com. To avoid the next charge, submit your cancellation before the renewal date. Cancellation stops future renewals; access ordinarily continues through the end of the current paid billing period.

Refund timing

Approved refunds are returned to the original payment method. We will initiate an approved refund promptly, but your bank or payment provider may take additional business days to post it.

Price or plan changes

If we change the price of a recurring plan, we will provide notice as required before the new price applies to a future renewal. You may cancel before that renewal.

Contact

Questions about a charge, refund, or cancellation may be sent to doggonedonehelp@gmail.com.